STIHL Warranty Policy

STIHL and VIKING Warranty Policy

STIHL and VIKING Warranty periods are as follows:

2 Year Warranty Period - STIHL DOMESTIC USERS

 

All machines shown in the current STIHL Sales Catalogue are covered for a period of 2 years** from the date of purchase by the Owner, when used for the designed purpose of that product by Domestic Users.

**STIHL High Pressure Cleaners are covered for an extended warranty period of 3 years in Domestic use.

See below for STIHL Grounds care applicable warranty periods.

All batteries and chargers for cordless products shown in the current STIHL Sales Catalogue are covered for a period of 2 years from the date of purchase by the Owner, when used for the designed purpose of that product by Domestic Users.

MotoMix® fuel domestic warranty extension

 

Extension of Domestic warranty from 2 to 3 years when purchased with 5 litres of MotoMix. Domestic customers can now extend warranty cover of selected machines, when purchased along with 5L of MotoMix. The extension must be registered at point of sale on B2B. For full details of all products included please click here.

1 Year Warranty Period - STIHL PROFESSIONAL USERS

 

All machines shown in the current STIHL Sales Catalogue are covered for a period of 1 year** from the date of purchase by the Owner, when used for the designed purpose of that product by Professional Users (Including Hire, Rental and Construction Industry, Farm and Estate).

STIHL AS System, AI Line and AK System cordless products are not covered under warranty when used by Professional Users (including Hire, Rental and Construction Industry, Farm and Estate).

**STIHL High Pressure Cleaners are covered for an extended warranty period of 2 years in Professional use. NOTE: There will be no extension to the warranty period on products sold to the Hire, Rental and Construction Industry. The existing 1 year warranty period will remain for these products.

See below for STIHL Grounds care applicable warranty periods.

Ignition modules – There is a 2 year warranty on ignition modules.

**STIHL AP System Tools, Batteries and Battery products are covered for a period of 2 years from the date of purchase by the Owner, when used for the designed purpose of that product by Professional Users (including Hire, Rental and Construction Industry, Farm and Estate).

Spare Parts


Spare parts are covered by a 1 year warranty.

VIKING to STIHL Transition


From the 1st of January 2019 all VIKING Grounds care products were re-branded to become STIHL. Therefore for any warranty related enquires relating to the VIKING product range, please take reference from the section now labelled STIHL Grounds care Products.

Warranty Periods – STIHL Grounds care Products (Mowers, Tillers, Shredders, Scarifiers & iMOW®)

All products shown in the current Sales Catalogue are covered for the period as shown below:

Product Domestic Use Professional UseHire, Rental and Construction Industry
2, 3, 4, 5, 6 and R Series Lawnmowers 5 years* 3 Months3 Months
R4, T4, T5 & T6 Series Ride-on Mowers 5 years* 3 Months3 Months
MB 4 RTP, MB 655 RS 5 years* 1 year1 year
7 Series Lawn mowers 5 years* 1 year1 year
Lawn Scarifier 5 years* 3 Months3 Months
Tillers and Shredders 2 years 3 Months3 Months
Lawn mower Deck 2, 3, 4, 5, 6 & R Series 10 years* 3 Months3 Months
Mono Handlebar 2, 3, 4, 5, 6 & R Series 10 years** 3 Months3 Months
Mono Handlebar 7 Series 10 years** 5 years**5 years**
iMOW® 5 years* 5 years*3 Months

PPE – Personal protective equipment is covered for a period of 1 year for all user types.

* Subject to product registration and annual servicing (otherwise 2 years)
** Whole handlebar mechanism