If you would like to order an item, click on the "Add to basket” button. All selected items are displayed in the shopping basket. From there, click on "Checkout", enter your details and select a payment method. Click on "Buy now" to complete the order. You can create a customer account or checkout as a guest.
Yes, you can place an order as a guest. To do so, select the option to order as a guest when you proceed to checkout.
Unfortunately, your order cannot be changed afterwards.
Please contact our Customer Support team on 01276 20202 if there are any issues with your order. Depending on when you placed the order, it may be possible to cancel your order and place a new one.
You may be able to cancel your order by calling STIHL customer service on 01276 20202. However, this is only possible if the order has not yet been processed. You can only cancel the entire order, individual items from an order cannot be cancelled.
The STIHL online shop offers you a wealth of information about the products on offer. If you still do not feel you have enough advice, you can contact our Customer Support team or one of our STIHL Approved Dealers. You can find your nearest dealer via the dealer search.
For registered customers, the shopping basket is automatically saved in the customer account. If you are not logged in, the shopping basket remains stored for 60 days after the last login.
Registered customers have the possibility to view current and past orders in their customer account under "My orders".
You can redeem a discount code during the order process in the "Enter promotion code" field. The corresponding discount will be deducted from the order value. If your code is displayed as "invalid", check your details again and if it still doesn't work, please contact our Customer Support team.
