Questions about STIHL and VIKING products

1. Why are STIHL and VIKING products not available from DIY superstores?

STIHL and VIKING products are distributed exclusively through specially trained Approved Dealers, with good reason. Because anyone who demands high quality and functionality from their power tools also expects professional service. Of course, not every DIY superstore can provide that service. See for yourself – contact your STIHL and VIKING Approved Dealer.

2. If I lose my User Manual for my STIHL or VIKING machine, where can I get a new one?

When you purchase your STIHL or VIKING machine from an Approved Dealer you receive an Instruction Manual. If you have lost your Instruction Manual contact your STIHL and VIKING Approved Dealer.

3. How can I find my nearest STIHL and VIKING Approved Dealer?

Use our online Dealer Locator search tool to find your nearest STIHL and VIKING Approved Dealer. You can access the Dealer Locator here

4. Where can I get the STIHL Calendar?

You can obtain the STIHL Calendar exclusively from a STIHL and VIKING Approved Dealer.

5. Where can I get information about the STIHL and VIKING product range in Great Britain?

You can view the full range of STIHL and VIKING products in Great Britain in our online product catalogue under STIHL Products and VIKING Products. 

You can also order a full range STIHL and VIKING Catalogue by post by entering your details here.

Alternatively visit your nearest STIHL and VIKING Approved Dealer. Locate your nearest Dealer here

6. Where can I get parts and accessories?

STIHL servicing dealers will supply original STIHL parts which make a decisive contribution to the performance, reliability and life of STIHL power tools. So just contact your STIHL and VIKING Approved Dealer.

7. Who can help with particular questions about STIHL and VIKING products?

Whilst we will respond to all email enquiries, there are some that are best dealt with via your STIHL and VIKING Approved Dealer. With our specially trained and Approved Dealer you are in good hands - before and after purchase.

8. Where can I get more information about STIHL products and practical user tips?

You can find professional gardening advice and hints and tips on the correct use and maintenance of STIHL and VIKING products under the 'Practical Knowledge' section.

10. Where can I get tips on safe working practices with STIHL power tools?

You will find all the important information in the printed Instruction Manual supplied with your power tool. You can also download the 'STIHL Power Tool Safety Manuals' here.

Please note: These brochures refer to device-specific instructions. Therefore, the owner's manual for the specific engine unit must be considered.

11. Where can I find a new owner's manual / operating manual for my STIHL or VIKING machine?

When you purchase your STIHL or VIKING machine from an Approved Dealer you wll receive an owners manual. If you have lost your manual, you can download a copy for free online. Instruction manuals for older machines may not be available online. Please contact your STIHL and VIKING Approved Dealer or send us an email at custservices@stihl.co.uk.

12. Where can I get information on safely using STIHL power tools?

For all important information, please refer to the owners manual for your product. Additionally, we offer safety booklets which can be downloaded for free.

Please note: These brochures are provided in the appropriate machine section and should, therefore be observed alongside the owners manual instructions for your product. 

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